ENGAGING
CONVERSATION
WE'RE ABOUT CREATING ENGAGING CONVERSATIONS. TRANSFORMING HOW YOU INTERACT WITH YOUR CUSTOMERS BY BUILDING SCALABLE CONVERSATIONS THROUGH CHAT
A CHAT BOT THAT SPEAKS YOUR LANGUAGE
01 / DESIGN
Couvenda incorporates an agile real time customer journey modelling tool which is built to leverage our pre-trained NLP. Manage tone of voice and bot personality through our integrated CMS and train our NLP engine on your unique brand conversations.
02 / PROTOTYPE
Its not just about the technology, good dialogue and establishing a relationship is imperative for success. Journeys have to be mapped to ensure customers interaction is positive. Every response is tested to bring the customer closer to their goal.
03 / DEPLOY
React and respond in real-time to your customer conversations, building new responses, new understanding and new skills as needed. Brand interactions become brand conversations with integrated CRM and Loyalty data and live agent chat 'facilitated chat'.
Real-Time Management
MEET COUVENDA
OUR STORY
We are a startup, but we are not starting out. Our team has over 50 years experience in marketing. We understand what brands want, and more importantly, how consumers interact with Loyalty retention programmes. We combine the latest innovations with a deep experience of customer marketing. This isn't about automating enquiries, this is about creating engaging conversations.
OUR VISION
Designing a chatbot is about meeting the customer expectation’s both functional and emotional. The bots personality needs to be considered as well as a complete conversation scope that should be covered, in a customers mind. We belive owning and managing a the customer relationship in a real time environment providing opportunity for deeper engagement with your brand.
OUR TECHNOLOGY
We believe in facilitating conversations, not simply automating. With Couvenda utilise Natural Language Processing and Machine Learning that is trained to interpret and respond to standard customer conversations in real-time. Integrated 'live agent chat' enables the bot to seamlessly include a brand colleague into the chat stream on demand.
USING COUVENDA
LET'S START A CONVERSATION
Tel: +44 1604 833800
Fax: +44 1604 833801
2 Mumford Drive
Rothersthorpe, NN7 3JH UK